Services

Governance, Strategy and Operations

Delivering Better Results Effectively and Efficiently

When there is consistency between the strategy, structure and operations of the organization, above average levels of productivity and performance are achieved. When these key elements are in conflict the organization loses its focus, horizontal coordination is problematic, processes seem lethargic and the people performing the work are frustrated.

We are specialists in government organization and have experience dealing with the issues and challenges of public sector management. Our people have helped design, develop and establish Federal, Provincial and Territorial governance mechanisms, design new regulatory and program delivery agencies, and improve existing operations. Our clients look to us again and again to assist in tackling the key management issues of the day.

HDP delivers strategic value to clients through consulting expertise and services in:

• Governance structures and mechanisms
• Organization and program delivery structures and major processes
• Organization and program optimization
• Common service delivery: management, methods and processes
• Capability building and sustainment
• Alternative Service Delivery
• Transition and implementation planning and management

Human Capital Management

HR as a Sustainable Competitive Advantage

The management of people continues to be the single biggest challenge facing public and private sector employers and managers. Get the people dimension right and many other things fall into place.

HDP has long standing experience in the workings of the Canadian public service, its human resources management regime and the statutes on which these activities are enabled. We’ve helped departments build capacity, improve the management and deployment of human assets and equip the organization to manage its workforce strategically.

Our specialization in the public sector and our understanding of the current trends and challenges allows us to begin our engagements already equipped with the knowledge of how client operations should work, the statutory framework that applies and the expected performance. Accordingly, we begin delivering tangible value on day one of our assignments and build from this advanced starting point to support our clients effectively through to the development of workable solutions.

Our areas of expertise include:

• HR strategies and operating plans
• Management and organization studies and evaluations
• Workforce planning, analysis and development
• Workload demand and organizational capacity balancing
• HR cost accounting and management
• HR cost containment and rationalization
• Work Force Adjustment
• Change and transition management
• Internal Communications
• HRM technology requirements definition, solutions evaluation and value for money analysis
• Project management

Integrated Management Services

Strengthen Management Capability, Increase Accountability and Improve Performance.

Effective leadership and organization performance are dependent on an integrated view and approach to managing the organization and the programs it supports. We and our clients have learned through experience that business plans need to be based on a clear understanding of the organization current competencies and capacities as well as the current and short term operating posture of the organization. The budgeting and in-year reallocations of funding must be fully informed by program performance, challenges and requirement realities so that decisions result in the best use of public assets. New responsibilities and accountabilities must be fully understood in terms of costs, required expertise and current capacities before management can fully appreciate the implications of mandate extensions or expansions.

HDP has developed integrated management solutions approaches to provide the highest assurance of success. We use state-of-the-art business analysis tools to develop an appreciation of the current and target environments and work with you to map the way ahead. HDP can advise and support you through:

• Strategy crafting and planning
• Integrated business and human resources planning
• Treasury Board reporting: Program Activity Architectures (PAA) and Results Based Management Accountability Frameworks (RMAF)
• Results-driven program and operational planning and performance metrics
• Modern Comptrollership and financial stewardship
• Operational business systems and process-level modelling
• Integrated Risk and Performance Management

Project Management and IV&V

Reduce Risk and Meet Your Objectives

HDP is experienced in successfully delivering projects on-time and on-budget, and we can help you do the same. Across the public sector, our project managers have brought their skills to bear on the complex and unique issues that public sector managers confront in delivering value to their stakeholders.

Though our clients appreciate our record of success, we continue to seek out new and innovative ways to reduce project risk while pursuing the efficient and successful delivery of your project. With the introduction of a leading edge approach to project management, Independent Verification & Validation (IV&V), HDP continues to add value to your organization.

Though IV&V was originally developed to reduce risk and to ensure correct development of computer software on very large systems, HDP recognized that the concept of IV&V could be very successfully applied to organizational management systems. HDP has evolved this systematic approach to risk reduction from its focus on software to its application to all aspects of a project, including management, technology, business process and governance.

HDP’s IV&V methodology is an assessment of product and of process that supports management's objectives of meeting user requirements and reducing risk to schedule, cost and technology. Our methodology is aligned with IEEE 1012, the international standard for V&V, and supports Treasury Board Enhanced Management Framework (TB EMF), which calls for Verification and Validation plans to be developed during the planning process.

IV&V is independent of the project development and management teams in three dimensions—managerial, technical and financial. This Independence provides an un-biased and independent assessment that identifies risks overlooked by those too close to the project.

Our Services Include:

• Process assessments 
Assessments of management, technical, governance and business processes for risk, best  practices    and adherence to standards
• Product assessments
Assessments of technical architectures, designs, plans, applications and RFPs for risk, adherence to standards, fitness for intended use, correctness and completeness
• Risk, Preparedness and Readiness Assessments
• Program reviews
• Independent testing
• Ongoing monitoring of process and product
• Establishing an in-house IV&V program or Centre of Excellence

International Business Development & Partnering

Strategic Revenue and Profitability Growth: New Business, New Revenues

In the global market, there are two major avenues to organizational growth and increased profitability—attracting new clients and improving your business relationship with existing clients. Both of these competitive advantages are achieved by a balanced mix of products, services and costs that provide value as defined by the markets and clients. To help you realize these potential benefits our approach builds from your current core organizational competencies and competitive advantages while preparing the ground to sustain the benefits over the long term. HDP can help you meet these challenges by:

• Identifying and assessing market opportunities related to your business
• Crafting and implementing competitive and practical business development strategies
• Developing targeted marketing strategies and plans
• Identifying, evaluating and qualifying new international sources of supply at more competitive price/quality points
• Acting as broker, agent and negotiator on behalf of buyers